Refund Policy

Refund Policy

At PSR Compliance, we are committed to delivering high-quality compliance services tailored to meet our clients' needs. We understand that situations may arise where a refund is necessary. This policy outlines the conditions and process for refund requests to ensure transparency and fairness for all parties involved.

1. Full Refund Eligibility (Within 24 Hours)

• You must submit a written request via email to support@psrcompliance.com within 24 hours of payment.
• The request must include your order number, payment details, and a clear explanation of why the service did not meet expectations.
• Our team will review the request, and if valid, we will process the full refund within 7-10 business days.

2. Partial Refund Eligibility (If requested within 7 Days)

• A 30% service fee will be deducted from the total payment.
• The remaining 70% will be refunded, provided that the service has not been utilized in a manner that prevents a refund.
• Refund processing will take 7-10 business days from the date of approval.

3. No Refund Policy Beyond 7 Days

After 7 days from the date of purchase, no refunds will be issued under normal circumstances. Exceptions may be made only in cases of significant service deficiencies, subject to PSR Compliance's discretion.

4. Non-Refundable Fees

• Government Fees: Any payments made directly to government agencies for registrations, licenses, or regulatory processes.
• Taxes: Any applicable government taxes or charges.
• Third-Party Payments: Fees paid to external service providers, payment processors, or vendors.

5. Refund Request Process

• Email: support@psrcompliance.com
• Provide your invoice number, payment receipt, and a detailed reason for your refund request.
• Our team will review the request within 3-5 business days and notify you of the decision.
• Approved refunds will be processed within 7-10 business days to the original payment method.

6. No Refund for Failure to Provide Mandatory Documents

If a client fails to provide the required documents or information necessary for compliance with government regulations or license requirements, no refund will be granted under any circumstances.

7. Dispute Resolution & Exceptional Cases

• In rare cases where there is a dispute regarding a refund request, our team will work with you to find a suitable resolution.
• If a resolution cannot be reached, the dispute may be escalated to senior management for further review.
• Customers may contact us for assistance at +91 70658 83416.